FAQ

{ "@context":"http://schema.org/", "@id": "https://www.yakuzastore.com/en/yakuza/customer-service/faq/#faq", "@type":"FAQPage", "mainEntity": [{"@type":"Question","name":"I have just placed an order, can I amend or cancel it?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We aim to process your order as quickly as possible which means there may be times when we are unable to change any of the details you have given us. This may include order cancellations, shipping address amendments or changing any items in your order.We offer you 14 days to cancel the contract. You will need to advise us of this in writing so we can issue you with a full refund and we would ask you to return the cancelled items to us. For more details please see our returns policy section. If we do not receive the cancelled items back, we may arrange to have them collected at your cost. If you want to cancel your contract with us, or if you need any further assistance, please contactour Customer Service Team."}},{"@type":"Question","name":"I have a coupon code, how do I use it?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Type your code into the discount codes box at your Shopping Cart or Checkout to apply it to your order. Please notice: You can only use one coupon per order. Additionally, cash or crediting a balance is not possible."}},{"@type":"Question","name":"How do I pay for my order?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We like to give you plenty of payment options: PayPal, Bank Transfer and Credit Card.PayPal is the payment method for a quick, simple and safe payment of your online order. You don\u00b4t even need to be registered on PayPal before placing your order as you can do the registration during the order process. You will be automatically linked with the PayPal portal once you have chosen PayPal as your payment method. Now you can log in or set up a new account by connecting your PayPal account either with your Credit Card or bank account. All data will be saved only by PayPal and can be used for future payments without the need to enter your details again.By paying via Bank Transfer you will receive an order confirmation via e-mail. That mail contains the invoice amount, our account details, your OrderID and all other relevant order information. Your order will be processed as soon as we received the full amount. Please note that the processing time of the bank can take up to 5 business days for international bank transactions.Shop and pay safely with your credit cards. Credit Card Payments runs via PayPal PLUS. We accept VISA, Mastercard or American Express. Whatever payment method you choose, with PayPal your financial details are safe. So you can shop with the freedom and flexibility you need. For your payment you need a valid credit card (VISA, Mastercard or American Express). Just type in the credit card number and the CVC2 code. (That's the code on the back of your card). And that's it. That's all you have to do. Please note that the payment is not deducted from your credit card until we ship your order!"}},{"@type":"Question","name":"How do I search for a product and place an order?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Browse the website using the shop category links at the top of the web page. Alternatively, use the drop down filtered search menus, which are accessed by pressing the search link at the top of the web page.If you know exactly what you want, you can also just type the product name or description into our text search box. When you've found something you like, select the desired size and click 'Add To Cart'. You can then continue shopping or go to the checkout via the 'Open Shopping Cart' link at the top right of the page. Then once you've checked all your details are correct, press 'Buy Now' and you're done! We'll send you an email to confirm your order details."}}] }